Privacy Policy

This Privacy Policy explains how Iradium Automobiles Private Limited, operating under the brand SparesHub ("SparesHub", "Company", "we", "us" or "our"), collects, uses, stores, shares and protects information when you access or use SparesHub.com, its marketplace, applications and related services ("Platform"). By using the Platform, you acknowledge the practices described in this Privacy Policy.

1. COMPANY DETAILS

Iradium Automobiles Private Limited
Brand: SparesHub
Website: SparesHub.com
Email: contact@spareshub.com
Phone: +91 78755 23381

2. SCOPE OF THIS POLICY

This Privacy Policy applies to users of SparesHub.com, including:

• garages and workshops;
• automobile spare-parts retailers and distributors;
• dealerships;
• suppliers and sellers;
• businesses and their employees;
• vehicle owners and other buyers;
• visitors to the Platform; and
• other persons interacting with SparesHub.

3. INFORMATION WE MAY COLLECT

Depending on how you use the Platform, we may collect the following information.

A. Account and Contact Information

This may include:

• name;
• mobile number;
• email address;
• business or organisation name;
• designation;
• billing and delivery addresses;
• city, state and PIN code; and
• account login and profile information.

B. Business and Seller Information

For sellers and business users, we may collect:

• legal or trade name;
• GSTIN and tax-related information;
• business address;
• contact-person details;
• bank or settlement details;
• invoices and transaction documents;
• seller verification information; and
• other information necessary to operate the marketplace.

C. Vehicle and Spare-Part Information

When you submit an enquiry, we may collect information such as:

• vehicle make and model;
• variant;
• manufacturing year;
• registration number;
• VIN or chassis number;
• engine or transmission information;
• part numbers;
• part descriptions;
• photographs;
• required quantities; and
• other information submitted for identifying the required spare part.

D. Enquiry, Quotation and Transaction Information

We may collect information relating to:

• enquiries submitted;
• quotations received or provided;
• products viewed or selected;
• orders;
• prices;
• payment status;
• invoices;
• cancellations;
• returns and refunds;
• delivery and logistics information;
• complaints and disputes; and
• buyer and seller ratings.

E. Communications

We may retain communications made through or in connection with the Platform, including:

• customer-support communications;
• marketplace messages;
• emails;
• WhatsApp communications;
• SMS communications;
• enquiry discussions; and
• call-related records where permitted by applicable law.

F. Technical and Usage Information

When you access the Platform, certain information may be collected automatically, including:

• IP address;
• browser type;
• device type;
• operating system;
• approximate location derived from IP or device information where permitted;
• pages visited;
• referral source;
• session information;
• timestamps;
• Platform interactions; and
• diagnostic or security information.

4. HOW WE USE INFORMATION

We may use information collected through the Platform to:

• create and manage user accounts;
• receive and process spare-parts enquiries;
• identify suitable products and part numbers;
• send enquiries to eligible sellers;
• obtain and display quotations;
• enable buyers to compare quotations;
• process and manage orders;
• facilitate payments and settlements;
• arrange logistics and delivery;
• generate invoices and transaction records;
• provide customer support;
• manage cancellations, returns, refunds and disputes;
• communicate order and enquiry updates;
• verify buyers and sellers;
• prevent fraud and misuse;
• enforce Platform rules;
• maintain Platform security;
• analyse marketplace demand;
• improve product availability and sourcing;
• improve the Platform and user experience;
• perform analytics and business reporting;
• comply with legal, taxation and regulatory requirements; and
• protect the rights and interests of SparesHub and its users.

5. MARKETPLACE DATA SHARING

SparesHub operates a marketplace where information must sometimes be shared to process an enquiry or transaction. For example, information concerning a spare-parts requirement may be shared with relevant sellers so they can provide quotations. However, SparesHub may limit the information disclosed to buyers and sellers where necessary to protect user privacy, prevent circumvention of the marketplace or protect legitimate business interests. A seller does not automatically receive unrestricted access to a buyer's personal contact information merely because the seller responds to an enquiry. Similarly, buyers may not receive a seller's complete business or contact information where transactions are designed to be conducted through SparesHub.

6. INFORMATION SHARED WITH SERVICE PROVIDERS

We may share necessary information with third parties that assist us in operating the Platform or completing transactions, including:

• payment gateways and banking partners;
• logistics, courier and transport providers;
• cloud-hosting providers;
• communication providers;
• SMS, email and messaging providers;
• analytics providers;
• technology vendors;
• accounting and taxation service providers;
• fraud-prevention providers; and
• professional advisers.

These parties receive information only as reasonably necessary for the relevant service or as otherwise permitted by law.

7. PAYMENT INFORMATION

Payments may be processed through third-party payment gateways, banks or financial-service providers. SparesHub may not directly store complete card, UPI, banking or other sensitive payment credentials where those credentials are processed directly by the relevant payment provider. Payment providers process information according to their own security standards and privacy practices.

8. SELLER SETTLEMENT INFORMATION

Where sellers receive payments through the Platform, we may collect and process bank-account or settlement information necessary to make payments, maintain transaction records, comply with taxation requirements and prevent fraud. Access to such information is restricted to authorised personnel and relevant service providers where reasonably necessary.

9. COOKIES AND SIMILAR TECHNOLOGIES

SparesHub.com may use cookies and similar technologies to:

• maintain login sessions;
• remember preferences;
• understand Platform usage;
• improve performance;
• measure marketing effectiveness;
• prevent fraud;
• maintain security; and
• improve user experience.

You may control certain cookies through your browser settings. Disabling necessary cookies may affect Platform functionality.

10. ANALYTICS AND ADVERTISING

We may use analytics and advertising technologies provided by third parties to understand Platform usage and measure or improve our marketing. These technologies may process information such as device identifiers, IP addresses, referral information and interactions with the Platform. Where legally required, applicable consent mechanisms will be used.

11. COMMUNICATIONS

We may contact users through:

• telephone;
• email;
• SMS;
• WhatsApp;
• Platform notifications; and
• other appropriate communication channels.

Transactional communications may include enquiry updates, quotations, payment information, order status, delivery updates and support communications. Promotional communications may include information about products, services, offers or Platform features. Users may opt out of promotional communications through available unsubscribe or preference mechanisms. Essential transactional and service communications may continue where necessary.

12. DATA SECURITY

We implement reasonable administrative, technical and organisational safeguards intended to protect information against:

• unauthorised access;
• misuse;
• alteration;
• loss;
• disclosure; and
• destruction.

However, no internet-based service or electronic storage system can guarantee absolute security. Users are responsible for maintaining the confidentiality of their account credentials and should immediately inform SparesHub of suspected unauthorised access.

13. DATA RETENTION

We retain information for as long as reasonably necessary for the purposes for which it was collected, including:

• providing Platform services;
• maintaining transaction records;
• taxation and accounting;
• resolving disputes;
• preventing fraud;
• enforcing agreements;
• maintaining business records; and
• complying with applicable laws.

Different categories of information may have different retention periods. Information may be retained after account closure where required for legitimate business, contractual, regulatory or legal purposes.

14. DATA DELETION AND ACCOUNT CLOSURE

Users may request account closure or deletion of eligible personal information by contacting SparesHub. Certain information may not be immediately deleted where retention is required for:

• completed transactions;
• invoices and accounting records;
• taxation requirements;
• fraud prevention;
• legal claims;
• dispute resolution;
• regulatory compliance; or
• other lawful purposes.

Where deletion is not legally or operationally possible, information may be restricted or retained only for the applicable purpose.

15. USER RIGHTS

Subject to applicable Indian law, users may have rights concerning their personal information, including rights to:

• request information about personal data being processed;
• request correction of inaccurate information;
• request updating of incomplete information;
• request deletion or erasure where applicable;
• withdraw consent where processing is based on consent; and
• raise grievances concerning the processing of personal information.

Requests may be subject to identity verification and applicable legal limitations.

16. ACCURACY OF INFORMATION

Users are responsible for providing accurate information and keeping relevant account and business information updated. Incorrect vehicle, address, contact or business information may affect quotations, orders or deliveries.

17. CHILDREN

The Platform is intended primarily for adults and businesses involved in automobile spare-parts transactions. Persons who are not legally capable of entering into contracts should use the Platform only through an authorised parent, guardian or legal representative where applicable. We do not knowingly seek to collect children's personal information for marketplace participation.

18. BUSINESS INFORMATION

Certain information provided by businesses, sellers, garages, retailers, distributors and dealerships may constitute business information rather than personal information. Where business information contains information relating to identifiable individuals, we will process the relevant personal information in accordance with this Privacy Policy and applicable law.

19. FRAUD PREVENTION AND PLATFORM SECURITY

We may process and analyse information to detect:

• fraudulent enquiries;
• fraudulent quotations;
• payment fraud;
• account abuse;
• fake accounts;
• marketplace manipulation;
• circumvention;
• suspicious transactions; and
• other violations of Platform rules.

We may restrict, suspend or terminate accounts where reasonably necessary to protect SparesHub, its users or the integrity of the marketplace.

20. LEGAL DISCLOSURES

We may disclose information where reasonably necessary to:

• comply with applicable law;
• comply with court orders or lawful government requests;
• respond to regulatory authorities;
• enforce agreements;
• investigate fraud;
• protect the safety or rights of users;
• establish or defend legal claims; or
• protect the legitimate interests of SparesHub.

21. BUSINESS TRANSFERS

If Iradium Automobiles Private Limited undergoes a merger, acquisition, restructuring, financing, sale of assets or transfer of business, relevant information may be transferred as part of that transaction, subject to applicable law.

22. THIRD-PARTY LINKS

The Platform may contain links to third-party websites or services. SparesHub is not responsible for the privacy practices, content or security of independent third-party websites. Users should review the privacy policies of those services separately.

23. CROSS-BORDER PROCESSING

Certain technology or cloud-service providers used by SparesHub may process or store information using infrastructure located outside India. Where applicable, such processing will be undertaken subject to applicable Indian data-protection requirements and restrictions.

24. AUTOMOBILE REGISTRATION AND VIN INFORMATION

Vehicle registration numbers, VINs and chassis numbers may be collected where necessary to identify the correct spare part or verify compatibility. Users should provide such information only where relevant to their enquiry. SparesHub may process this information for part identification, quotation, order fulfilment, fraud prevention and transaction-support purposes.

25. NO SALE OF PERSONAL DATA

SparesHub does not sell users' personal information as a standalone commercial product. Information may, however, be shared or processed as reasonably necessary to operate the marketplace, facilitate transactions, provide services and fulfil the purposes described in this Privacy Policy.

26. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in:

• Platform functionality;
• marketplace operations;
• legal requirements;
• technology;
• service providers; or
• our information-processing practices.

The revised Privacy Policy will be published on SparesHub.com with an updated revision date. Material changes may also be communicated through appropriate channels where required.

27. GOVERNING LAW

This Privacy Policy is governed by applicable laws of India, including applicable Indian data-protection and information-technology laws and regulations.

28. GRIEVANCES AND CONTACT

For privacy questions, requests, complaints or grievances, contact:

Iradium Automobiles Private Limited
SparesHub
Email: contact@spareshub.com
Phone: +91 78755 23381

Please provide sufficient information to identify your account and the nature of your request. We will endeavour to address legitimate privacy requests and grievances within the timelines required under applicable law.

By using SparesHub.com, you acknowledge that you have read and understood this Privacy Policy.